Privacy policy

Privacy Policy – Inala Medical

Introduction
This Privacy Policy explains how inalamedical.co.za (“we”, “our”, or “Site”) collects, uses, and discloses your personal information when you visit our Site or make a purchase.

Contact Information
For questions about this Privacy Policy, or to make a complaint, contact us at:
Email: sales@inalamedical.co.za
Address: 2 Strouthos Road, Hyde Park, Gauteng, 2196, South Africa

Information We Collect

  1. Device Information

  • Collected automatically via cookies, log files, or pixels.

  • Includes: browser type, IP address, time zone, pages viewed, search terms, and interaction with the Site.

  • Purpose: optimize Site performance and analyze usage.

  • Shared with Shopify for processing.

  1. Order Information

  • Collected when you make a purchase.

  • Includes: name, billing/shipping address, email, phone, payment info.

  • Purpose: process orders, arrange shipping, issue invoices, detect fraud, and communicate relevant updates.

  • Shared with Shopify, Payfast, and Ozow.

  1. Customer Support Information

  • Collected when you contact us for support.

  • Purpose: respond to inquiries and resolve issues.

How We Use Your Information
We use your information to:

  • Fulfill orders and deliver products

  • Process payments securely

  • Communicate updates, offers, or promotions (if consented)

  • Analyze and improve our Site and services

  • Prevent fraud and illegal activity

Sharing Your Information
We share your information only with service providers to help operate our business or fulfill orders, such as Shopify, Payfast, and Ozow. We may also disclose information to comply with legal obligations or protect our rights.

Behavioral Advertising
We may use your information to show you relevant ads via platforms like Google Ads, Shopify Audiences, or social media.

Cookies

  • Cookies help optimize your experience and store preferences.

  • Types: functional, performance, advertising, and analytics.

  • You can manage or disable cookies through your browser settings (e.g., www.allaboutcookies.org).

Retention
We retain your personal information as long as necessary to fulfill transactions or as required by law. You can request deletion of your information by contacting us.

Automated Decision-Making
We use limited automated processes (e.g., fraud prevention). These do not have significant legal or other effects on you.

Do Not Track
We do not alter data collection based on “Do Not Track” browser signals, due to inconsistent industry standards.

Changes to This Policy
We may update this policy to reflect changes in our practices, legal requirements, or operational needs.

Complaints
If you are not satisfied with our response to a complaint, you may contact your local data protection authority: https://inforegulator.org.za/complaints/

Last Updated: 11 November 2025